Client Success Specialist

2 months ago

Lake Argyle, Australia Autodesk Full time

Position Overview

About Autodesk Construction Solutions

Autodesk is transforming the construction industry for the digital era, assisting organizations in tackling their most pressing challenges while preparing for innovative operational methods in the future. The Autodesk Construction Solutions (ACS) suite integrates the office, site, and field, enabling clients to navigate each stage of the construction lifecycle—from design and preconstruction to execution, handover, and ongoing operations—utilizing the premier Autodesk Construction Cloud solutions. General contractors, subcontractors, and owners globally depend on ACS to secure more projects, enhance collaboration, accelerate decision-making, mitigate risks, and elevate overall project results.

Role: Customer Success Manager

Autodesk Construction Solutions (ACS) is in search of a Customer Success Manager dedicated to retaining and expanding our construction clientele. The Customer Success Manager facilitates the adoption of our cloud solutions and aids our clients in achieving their desired outcomes. You will serve as a trusted, strategic partner to your assigned clients, fostering enduring and meaningful relationships.

Reporting to the Regional Manager of Customer Success, you will cultivate a network within each client organization, align with their objectives, and maximize the value of ACS workflows for the client. You will be the primary advocate for product adoption and collaborate with ACS Sales teams to identify opportunities for account expansion. You will spearhead the digital growth of your clients, leveraging your expertise in technology and the construction sector.

About You

  • You are well-versed in Autodesk's vision and strategy to become the leading construction platform provider.
  • You have a passion for discussing and promoting the digitization and digital transformation of our clients and the AEC industry at large.
  • You will onboard new construction clients with a focus on accelerating their time to value and helping them achieve positive outcomes.
  • To achieve these outcomes, you will identify opportunities to expand solution adoption and recommend best practices to enhance their post-purchase experience.
  • You are adept at surpassing target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure renewals, and identifying expansion opportunities.
  • You will conduct regular check-in calls, executive business reviews, webinars, and mentoring sessions with clients.
  • You will gather product feedback from clients and contribute to discussions regarding the product roadmap.
  • You will monitor account health to identify churn risks and proactively work to mitigate those risks.
  • You will enhance product usage and adoption of the Autodesk Construction Cloud (ACC).
  • You will establish a trusted advisor relationship with your clients and advocate for their needs within the Autodesk Construction Solutions (ACS) team.
  • You are comfortable proposing and developing processes that enable our organization to scale, collaborating with various stakeholders and teams, both internally and externally.
  • You will champion ACS while identifying industry-positive business outcomes, required capabilities, and relevant forums to raise awareness of ACS services.

Minimum Qualifications

  • A minimum of 3 years of experience in a customer-facing, B2B role.
  • Experience in Customer Success, Account Management, or a client-facing role.
  • Willingness to travel up to 30%, considering current circumstances.
  • Intellectual curiosity with the ability to grasp one of the largest and most complex industries (construction).
  • Experience conducting quarterly business reviews, detailing clients' adoption of and progress with the product.
  • Proven experience managing relationships with multiple clients.
  • Process-oriented and organized.
  • A strong work ethic, a history of achievements, and a drive for success.

Preferred Qualifications

  • Previous experience in the construction industry (e.g., Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman).
  • Familiarity with AEC workflows and awareness of BIM solutions focused on construction.
  • A detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions would be highly advantageous.

Learn More

About Autodesk
Welcome to Autodesk. Amazing things are created every day with our software—from the most sustainable buildings and cleanest vehicles to the smartest factories and blockbuster films. We empower innovators to turn their ideas into reality, transforming not only how things are made but also what can be made.

We take immense pride in our culture at Autodesk—our Culture Code is at the heart of everything we do. Our values and ways of working enable our people to thrive and realize their potential, leading to even better outcomes for our clients.

When you're part of Autodesk, you can be your authentic self and engage in meaningful work that contributes to building a better future for all.

Salary Transparency

Salary is one component of Autodesk's competitive compensation package. Offers are determined based on the candidate's experience and geographic location. In addition to base salaries, we place significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in fostering a culture of belonging and an equitable workplace where everyone can thrive.

Are you an existing contractor or consultant with Autodesk?

Please search for open positions and apply internally.

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