Account Manager

1 week ago

Lake Argyle, Australia Avetta Full time

Avetta's SaaS platform connects leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights, fostering sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

Key Responsibilities:

  • Develop and manage relationships with key client stakeholders and executive sponsors within the Safety, Procurement, Finance/Risk, and Legal functions at client site and corporate levels.
  • Collaborate with client implementation and customer success to ensure a high level of satisfaction with our solutions and services.
  • Create and document a strategic account plan for each assigned client.
  • Perform remote and onsite client reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements.
  • Communicate all new features and products to assigned clients.
  • Demo all products and features to current and/or expansion opportunities.
  • Identify expansion opportunities within assigned clients and collaborate with other teams as appropriate to ensure growth attainment.
  • Participate in continuous improvement of account management team.
  • Create and communicate top customer issues, assist in developing action plans to resolve.
  • Adhere to all sales processes, including accurate and timely updating of applicable systems.
  • Track and own account management metrics, client satisfaction, client call plans, client reviews, reference status, and deliver complete sales forecasts.
  • Successful achievement of assigned sales quota.

Requirements:

  • Accountable for results and deliverables, able to work independently and proactively.
  • Excellent negotiation and presentation skills.
  • Excellent verbal and written communication skills.
  • Skilled in use of Microsoft Office and Salesforce.com.
  • Excellent time management skills.
  • Technically sound in computer skills, familiarity with CRM applications/SalesForce.com.
  • Problem analysis and problem-solving.
  • Desire to put in hours required to execute on job responsibilities.
  • Consultative/challenger approach to account management.
  • Structured organized approach.

Metrics That Matter:

  • Minimum - quarterly business reviews with each assigned client.
  • Meet or exceed new billings assigned quota, maintain 100% pace throughout the year.
  • Ensure 100% quota attainment on revenue retention.
  • Be able to display all current account plans at any time.

Education, Training, and Experience (if applicable):

  • Bachelor's degree preferred.
  • Minimum of 3-5 years of account management experience in an enterprise software/complex sale, ideally a SaaS environment.
  • Experienced in being responsible for renewal and/or expansion/up sell quota with consistent proven success.
  • Global experience highly preferred.

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