Account Manager
4 weeks ago
Avetta's SaaS platform connects leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights, fostering sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.
Key Responsibilities:
- Develop and manage relationships with key client stakeholders and executive sponsors within the Safety, Procurement, Finance/Risk, and Legal functions at client site and corporate levels.
- Collaborate with client implementation and customer success to ensure a high level of satisfaction with our solutions and services.
- Create and document a strategic account plan for each assigned client.
- Perform remote and onsite client reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements.
- Communicate all new features and products to assigned clients.
- Demo all products and features to current and/or expansion opportunities.
- Identify expansion opportunities within assigned clients and collaborate with other teams as appropriate to ensure growth attainment.
- Participate in continuous improvement of account management team.
- Create and communicate top customer issues, assist in developing action plans to resolve.
- Adhere to all sales processes, including accurate and timely updating of applicable systems.
- Track and own account management metrics, client satisfaction, client call plans, client reviews, reference status, and deliver complete sales forecasts.
- Successful achievement of assigned sales quota.
Requirements:
- Accountable for results and deliverables, able to work independently and proactively.
- Excellent negotiation and presentation skills.
- Excellent verbal and written communication skills.
- Skilled in use of Microsoft Office and Salesforce.com.
- Excellent time management skills.
- Technically sound in computer skills, familiarity with CRM applications/SalesForce.com.
- Problem analysis and problem-solving.
- Desire to put in hours required to execute on job responsibilities.
- Consultative/challenger approach to account management.
- Structured organized approach.
Metrics That Matter:
- Minimum - quarterly business reviews with each assigned client.
- Meet or exceed new billings assigned quota, maintain 100% pace throughout the year.
- Ensure 100% quota attainment on revenue retention.
- Be able to display all current account plans at any time.
Education, Training, and Experience (if applicable):
- Bachelor's degree preferred.
- Minimum of 3-5 years of account management experience in an enterprise software/complex sale, ideally a SaaS environment.
- Experienced in being responsible for renewal and/or expansion/up sell quota with consistent proven success.
- Global experience highly preferred.
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