Senior Customer Service Professional

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $95,000
Key Role

As a valued professional, you will be responsible for delivering exceptional customer service in Melbourne.

Responsibilities
  • Promote and onboard new customers for planned maintenance servicing.
  • Engage with potential customers to increase the customer base and turnover.
  • Conduct visual inspections and provide reports on the condition of customer equipment, identifying retail opportunities.
  • Respond to customer inquiries, prepare equipment repair quotes, and pursue their acceptance.
  • Liaise with existing customers to ensure satisfaction with services and facilities.
  • Provide a central point of contact for customer service enquiries.
  • Conduct visual inspections and reporting of damage to hire fleet vehicles.
  • Analyse and understand customer needs.
Requirements
  • Strong customer service skills with a professional approach.
  • Mechanical aptitude or trade qualification is beneficial.
  • Effective communication skills.
  • Proficient in Microsoft Office applications.
  • Excellent written, verbal, and interpersonal skills.
  • Effective time management and task prioritisation.
Benefits

This role offers a flexible work-life balance, career growth opportunities, and great benefits.

Notes

Professional certifications are advantageous but not required.



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