Senior Customer Experience Professional

4 days ago

Melbourne, Victoria, Australia beBeeService Full time $79,188 - $91,909
Job Title: Senior ASSIST Officer

The role requires a highly motivated and experienced professional to join our Customer Service Team as a Senior ASSIST Officer.


About the Position:
  • Provide exceptional customer service, responding to inquiries, requests, complaints, and issues in a timely and professional manner.
  • Collaborate with ASSIST Officers to provide support and coaching, ensuring seamless delivery of customer service across the Council.
  • Develop and implement processes and procedures for customer service support, contributing to their continuous improvement.

Key Skills and Qualifications:
  • Extensive experience in front-line customer service and/or within a contact center environment.
  • Ability to build team morale and rapport, and assist with information distribution and team performance improvement.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.

What We Offer:
  • A dynamic and inclusive work environment that values diversity, innovation, and empathy.
  • Opportunities for career growth and development, including training, professional development, and long-term growth opportunities.
  • A hybrid working model, allowing you to balance your work-life needs.
  • A range of benefits, including discounted fitness membership, access to childcare centers, and flexible working conditions.

How to Apply:

Please submit your application, including your resume and a cover letter addressing the Key Selection Criteria, through our online Recruitment Portal. For further information, please contact Stuart Munro, Team Leader of ASSIST.

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