Leadership Opportunities for Senior Customer Service Professionals

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $130,000
Job Title:

Senior Customer Service Team Lead

Job Description:

We are seeking a seasoned and accomplished customer service professional to lead our inbound and outbound contact centre teams.

Key Responsibilities:

  • Delivering exceptional client care through proactive customer engagement strategies.
  • Co-designing service improvements in response to client needs, driving continuous improvement initiatives.
  • Developing and implementing process enhancements with tangible impacts on service performance.

This role requires strong leadership skills, strategic planning, and day-to-day management of a small call centre team handling both inbound and outbound client interactions.

Requirements:

  • Minimum 3 years of experience leading high-performing teams within a contact centre environment.
  • Expert understanding of performance levers within a contact centre, including metrics and KPIs.
  • Strong coaching skills to raise the capability of the whole team, fostering a culture of excellence.
  • Ability to design and conduct experiments, gather feedback, and insights to inform recommendations.

The successful candidate will be a natural leader who can motivate and inspire their team to achieve outstanding results.

What You'll Gain:

As a senior customer service team lead, you will have the opportunity to drive meaningful change, develop your leadership skills, and make a lasting impact on our organisation's customer service strategy.

About This Role:

This is a unique opportunity to join a dynamic team and contribute to the delivery of exceptional customer experiences. If you are a results-driven leader with a passion for customer service, we encourage you to apply.

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