Senior Customer Service Professional

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $110,000
Job Description:

As a senior customer service professional, you will lead the delivery of exceptional customer experiences by overseeing operational execution and driving service excellence.

Key Responsibilities:

  • Develop and coach teams to enhance their knowledge and capabilities.
  • Create a positive store atmosphere to foster great customer interactions and effectively resolve complaints and queries.
  • Ensure compliance with regulatory requirements.
  • Monitor store activities to align them with the company's core policies and standard operating procedures.
  • Establish effective inventory management processes.

Qualifications:

  • Customer Focus: Everything is done through the customer's perspective.
  • Results Orientation: Consistently achieves results even in challenging situations.
  • Talent Development: Identifies and develops talent to build careers and meet organizational goals.
  • Planning and Alignment: Plans and prioritizes tasks to align with organizational objectives.


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