Customer Banking Specialist

4 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
{"title": "Customer Banking Specialist", "description": "Deliver Exceptional Customer Experiences

As a Customer Banking Specialist in our Woolgoolga Branch, you will play a vital role in delivering a seamless banking experience to our customers. Your expertise will help customers navigate their financial needs, from home loans to business banking and financial advice.

Key Responsibilities:

  • Conduct in-depth conversations with customers to understand their banking needs and provide tailored solutions.
  • Support customers with account maintenance, credit product applications, and financial health checks.
  • Provide education and demonstrations on our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.

Requirements:

  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  • Excellent communication skills and ability to articulate financial terms clearly.
  • Ability to ask the right questions, find solutions, and act with integrity.
  • Capacity to work in a busy, commercial environment while providing holistic solutions to customers.
  • Genuine interest in building a career with CommBank and improving the financial wellbeing of our customers.

We're committed to creating a workplace that values diversity, inclusion, and employee well-being. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow with our organization, we encourage you to apply today.", "lang_code": "en"}

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