Customer Service Remediation Specialist
1 day ago
We are seeking an experienced Customer Service Remediation Specialist to join our team on a temp contract. This role will be based in Collingwood, working from our head office Monday to Friday 9am till 5pm.
The successful candidate will have 12 months experience in a customer service remediation position, with a strong background in the travel industry. Salesforce (CRM) experience and New Skies software knowledge is an advantage.
The key responsibilities of this role include providing customer service via phone/email, resolving escalated complaints within set timeframes, and applying appropriate judgment to cases to ensure a positive outcome.
Key Requirements:- 12 months experience in a customer service remediation position
- Experience in the travel industry highly regarded
- Salesforce (CRM) experience & New Skies software advantageous
- High levels of empathy and strong multitasking skills
- High level verbal and written communication skills essential
We offer a competitive salary range of $70,000 - $90,000 per annum, depending on experience. If you are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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