Customer Service Remediation Specialist

1 day ago


Collingwood Park, Queensland, Australia Randstad Full time
Customer Service Remediation Specialist

We are seeking an experienced Customer Service Remediation Specialist to join our team on a temp contract. This role will be based in Collingwood, working from our head office Monday to Friday 9am till 5pm.

The successful candidate will have 12 months experience in a customer service remediation position, with a strong background in the travel industry. Salesforce (CRM) experience and New Skies software knowledge is an advantage.

The key responsibilities of this role include providing customer service via phone/email, resolving escalated complaints within set timeframes, and applying appropriate judgment to cases to ensure a positive outcome.

Key Requirements:
  • 12 months experience in a customer service remediation position
  • Experience in the travel industry highly regarded
  • Salesforce (CRM) experience & New Skies software advantageous
  • High levels of empathy and strong multitasking skills
  • High level verbal and written communication skills essential

We offer a competitive salary range of $70,000 - $90,000 per annum, depending on experience. If you are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



  • Parramatta Park, Queensland, Australia Ivory Group Full time

    Company OverviewAbout the Employer:Ivory Group is a well-established builder renowned for delivering high-end residential projects across Sydney, NSW. With over 10 years of experience, they specialize in residential new builds, apartments, and multi-residential projects up to $30M. Their strong pipeline of work ensures numerous projects lined up for the...


  • Collingwood Park, Queensland, Australia MiCare Full time

    About the Role: Migrant Services SpecialistMiCare is seeking a highly skilled Migrant Services Specialist to join our team.The successful candidate will be responsible for providing high-quality case management and community development initiatives to eligible clients. This will include employing a strength-based, client-centred, and trauma-informed approach...


  • Hermit Park, Queensland, Australia Officeworks Full time

    Company OverviewWe are seeking passionate and customer-focused individuals to join our Officeworks team as Customer Service Specialists. Our company is committed to delivering exceptional customer experiences, and we believe that our team members are the key to achieving this goal.


  • Collingwood Park, Queensland, Australia affix Group Full time

    About affix Groupaffix Group is a leading provider of health services in Australia, dedicated to delivering high-quality patient care.About the RoleWe are seeking an IT Support Specialist to join our Service Delivery Team. As an IT Support Specialist, you will provide exceptional onsite Level 2 support services across hospitals and administrative offices in...


  • Collingwood Park, Queensland, Australia IPA Personnel Full time

    About IPA Personnel, a reputable brand in the industry:We offer an exciting opportunity for a motivated individual to join our sales team as a Sales and Customer Service Representative.About the Role:We are seeking a friendly and outgoing person who is able to work in a fast-paced environment, meeting and greeting customers, converting new business, and...


  • Parramatta Park, Queensland, Australia Australian Unity Full time

    Australian Unity seeks a skilled Customer Service Representative to join our Sales Team. This Permanent Full-Time role offers a hybrid work model, providing the flexibility you need.In this position, you will primarily be making outbound calls to prospective and current customers to support them in transitioning to a Home Care Package. You will use a...


  • Parramatta Park, Queensland, Australia Australian Unity Full time

    About the Role:Australian Unity is seeking a skilled Customer Service Representative to join our Sales Team. As a key member of our team, you will work closely with our Business Development Partners to facilitate and support the growth of our Home Health business.Key responsibilities include:Proactively contacting our pipeline customers to establish their...


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe're seeking passionate team members to join Officeworks Hermit Park in various departments.As a customer service specialist, you'll work with the team to deliver great customer service.You'll provide expert advice to customers, operate as a proud Officeworks brand ambassador, and work across various locations.About YouYou're a...


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleAt Officeworks, we're looking for passionate team members to join us across various departments. As a customer service specialist, you'll work with our team to deliver exceptional customer experience, providing expert advice and support to customers.About YouYou'll be a customer-focused individual who enjoys working in a fast-paced environment....


  • Parramatta Park, Queensland, Australia St Full time

    We are seeking a highly skilled Customer Service Specialist to join our expanding team at Westpac. This role is a great opportunity for individuals who are passionate about delivering exceptional customer service and have experience in settlements or similar roles within the banking or financial industry.The successful candidate will use their data entry and...


  • Hermit Park, Queensland, Australia Officeworks Full time

    At Officeworks, we're passionate about delivering great customer service and experience.We're seeking a Customer Service Specialist to join our team in Hermit Park. As a key member of our team, you'll work together with us to ensure exceptional customer service is always delivered.You'll provide expert advice to customers on our broad range of products and...


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe are seeking passionate team members to join Officeworks Hermit Park across various departments. This Fixed Term opportunity offers a chance to work with our customer service specialists, provide expert advice, and represent the Officeworks brand.This role involves working together with the team to ensure great customer service is delivered....


  • Collingwood Park, Queensland, Australia Bank Australia Full time

    About the RoleWe are seeking an enthusiastic and motivated individual to join our Customer Support and Recoveries Team as a Customer Support Consultant. This permanent, full-time opportunity is perfect for someone who wants to make a positive impact on people's lives.Key ResponsibilitiesAssist customers experiencing financial hardship and provide suitable...


  • Collingwood Park, Queensland, Australia Grow Talent Full time

    Technical Support SpecialistGrow Talent is seeking a highly skilled Technical Support Specialist to join a dynamic team. As a Technical Support Specialist, you will play a crucial role in providing exceptional technical support to our valued customers. You will be responsible for installation, troubleshooting, problem resolution, and maintenance of a wide...


  • Kunda Park, Queensland, Australia Alsco Recruitment Full time

    Job OverviewWe are seeking a Customer Service Delivery Specialist to join our team at Alsco Uniforms. In this role, you will be responsible for delivering and collecting linen, mats, and garments to our customers across the Sunshine Coast area.


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleOur Officeworks Hermit Park store is seeking passionate team members to join our dynamic team. As a Customer Service Specialist, you will be responsible for delivering exceptional customer service and providing expert advice on our range of products and services.This is a 6-month fixed-term opportunity with the potential to become permanent,...


  • Parramatta Park, Queensland, Australia Costco Wholesale Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist in our food and beverage department. This is a part-time position requiring a minimum of 24 hours per week, with a rotating roster that includes weekend work and varied shift times.


  • Parramatta Park, Queensland, Australia Talent Web Full time

    About the RoleWe are seeking an experienced Customer Service Excellence Specialist to join our team at Talent Web. This is a full-time permanent opportunity that will provide exceptional support across phone, email, and live chat channels.Key Responsibilities:Provide high-quality customer support through various communication channels.Assist customers with...


  • Parramatta Park, Queensland, Australia Commonwealth Bank of Australia Full time

    About the RoleWe're seeking a highly skilled and motivated Customer Banking Specialist to join our team at the Commonwealth Bank of Australia.As a key member of our Retail Banking Services team, you'll be responsible for delivering exceptional customer service and supporting customers with their banking needs.


  • Parramatta Park, Queensland, Australia Great Southern Bank Full time

    Customer Service Specialist Role OverviewAt Great Southern Bank, we're seeking a highly skilled and motivated Customer Service Specialist to join our team in Parramatta. As a key member of our retail banking team, you'll provide exceptional customer service and support to our valued customers, helping them achieve their financial goals and build a brighter...