Customer Service Representative

4 weeks ago

Parramatta Park, Queensland, Australia Australian Unity Full time

About the Role:

Australian Unity is seeking a skilled Customer Service Representative to join our Sales Team. As a key member of our team, you will work closely with our Business Development Partners to facilitate and support the growth of our Home Health business.

Key responsibilities include:

  • Proactively contacting our pipeline customers to establish their Home Care journey and identify next action steps
  • Assisting current customers with their transition to Home Care Package Funding
  • Identifying client problems and providing solutions using your knowledge of Australian Unity Home Health services
  • Tracking the pipeline through their journey, providing education, information, and assistance as needed to progress them
  • Database remediation, review of customer information, and actioning of referrals in line with regulatory service requirements
  • Developing superior knowledge of Australian Unity products and services, and consulting with customers to match the best outcome
  • Collaborating with operations to deliver a seamless experience to our customers
  • Upselling, cross-selling, and promoting all services and products across the Australian Unity brands and referring as needed

About You:

  • A salesperson who can identify needs and match them with solutions, communicate the value of what you are offering, and develop trusted relationships
  • Passionate about helping people and aligning with our values of being Warm, Bold & Honest
  • Thriving in a fast-paced environment and confident using technology systems (Microsoft office products, cloud applications, etc.)
  • A commitment to continual learning and linking it to optimize outputs
  • Previous experience within the Aged Care industry and customer sales environments is highly regarded, but not necessary
  • Working autonomously and without supervision to achieve targets
  • Proactive and able to adapt to changing ways of working and process
  • Excellent communication and collaboration skills, with the ability to engage people from CALD backgrounds

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