Customer Experience Representative
1 week ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Coordinator. In this role, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Engage with customers through various channels, including phone, email, and in-person interactions, to provide tailored product information and support.
- Schedule appointments for hearing assessments and consultations with our expert audiologists.
- Guide customers through our innovative range of hearing devices and accessories.
- Resolve customer concerns efficiently to ensure every interaction leaves a positive and lasting impression.
- Contribute to local marketing efforts to promote our clinic and its services.
- Perform minor hearing aid repairs, with training provided.
- 2+ years of experience in delivering customer service in retail or allied health environments.
- Good computer literacy and ability to navigate various software programs (CRM, appointment management, etc.).
- Attention to detail with a solid administrative background and a collaborative spirit.
- A positive, team-oriented attitude with the ability to work independently when needed.
- Training and development opportunities to keep skills up to date.
- Opportunity to work alongside a global retail team.
- Monthly clinic-based incentives.
- Employee Value Awards.
- Discount on hearing aids for employees, friends, and family.
- Annual flu vaccinations.
- Paid Parental Leave.
- Employee Assistance Program (EAP).
WSAudiology is a global leader in the hearing aid industry, with a commitment to creating an inclusive employee experience. We believe that our work is at its best when everyone feels free to be their most authentic self.
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