Customer Experience Representative

1 week ago


Manly Vale, Australia WSAudiology Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Coordinator. In this role, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Engage with customers through various channels, including phone, email, and in-person interactions, to provide tailored product information and support.
  • Schedule appointments for hearing assessments and consultations with our expert audiologists.
  • Guide customers through our innovative range of hearing devices and accessories.
  • Resolve customer concerns efficiently to ensure every interaction leaves a positive and lasting impression.
  • Contribute to local marketing efforts to promote our clinic and its services.
  • Perform minor hearing aid repairs, with training provided.
Requirements
  • 2+ years of experience in delivering customer service in retail or allied health environments.
  • Good computer literacy and ability to navigate various software programs (CRM, appointment management, etc.).
  • Attention to detail with a solid administrative background and a collaborative spirit.
  • A positive, team-oriented attitude with the ability to work independently when needed.
Culture and Benefits
  • Training and development opportunities to keep skills up to date.
  • Opportunity to work alongside a global retail team.
  • Monthly clinic-based incentives.
  • Employee Value Awards.
  • Discount on hearing aids for employees, friends, and family.
  • Annual flu vaccinations.
  • Paid Parental Leave.
  • Employee Assistance Program (EAP).
About WSAudiology

WSAudiology is a global leader in the hearing aid industry, with a commitment to creating an inclusive employee experience. We believe that our work is at its best when everyone feels free to be their most authentic self.



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