Customer Engagement Strategist

4 days ago

Sydney, New South Wales, Australia beBeeStrategic Full time $120,000 - $180,000

Job Overview

About the Role

We are seeking a seasoned professional to drive large and complex strategic deals. The ideal candidate will have expertise in contractual aspects of our business, articulating value and structuring long-term, complex agreements.

The Strategic Customer Engagements Director will play a critical role in driving revenue growth and profitability through larger and more strategic transactions across our region. As an in-region deal expert, you'll be responsible for driving end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for our most strategic deals.

You'll help define and follow a consistent programmatic approach to support regional sales organizations and cross-functional deal execution teams in closing large, complex, and strategic deals. This will involve collaborative account planning, out-quarter pipeline development, opportunity review cadences, deal coaching and choreography, and thought leadership to maximize market opportunity and accelerate the sales cycle to close larger deals successfully.

You'll possess strong analytical skills, with the ability to analyze customer needs and develop effective solutions. Strong communication and interpersonal skills are also essential, as you'll work closely with internal stakeholders and customers to drive successful outcomes.

This role contributes to continuous improvement efforts for the Strategic Engagements team and participates in our overall transformation effort to establish the best Enterprise salesforce in the industry.

Priorities & Responsibilities:

  • Drive large and complex strategic deals: Validate and engage on opportunities where we intend to build $5M+ NNACV opportunities, tracking deal progression, and escalating risks/needs to senior leaders as needed
  • Champion all collaborative, integrated GTM activities: Account planning sessions, strategic pursuits, WIN Forums, review cadences or other GTM activities
  • Drive big deal thinking and best practice sharing: Deal structures, operational opportunities, references, and content on attractive themes like Digital Transformation or Artificial Intelligence
  • Serve as primary point of contact: From deal qualification through close, partner with Account Executive to ensure successful outcomes
  • Represent ServiceNow: In senior customer-facing roles as sponsor, strategist, and negotiator

Requirements

To succeed in this role, you'll need:

  • Expertise in contractual aspects: Ability to articulate value and structure long-term, complex agreements
  • Strong analytical skills: Analyze customer needs and develop effective solutions
  • Strong communication and interpersonal skills: Work closely with internal stakeholders and customers to drive successful outcomes

Benefits

We offer a competitive compensation package, including base salary, bonus, and benefits. You'll also have access to ongoing training and development opportunities to enhance your skills and career prospects.

What We Offer

We're committed to creating a workplace culture that's inclusive, diverse, and supportive. Our values-driven organization prioritizes innovation, teamwork, and customer satisfaction. If you're passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply.

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