Operational Efficiency Manager

5 days ago

Melbourne, Victoria, Australia beBeeTransformation Full time $130,000 - $170,000

Job Title: Operational Efficiency Manager

A 6-12 month contract is available for an experienced professional to join a major service transformation project. This role will enhance operational efficiencies and ensure successful adoption of new service delivery models and technologies.

Key Responsibilities:

  • Design and execute comprehensive enablement strategies, including training programs and materials, to support new service models.
  • Lead change management activities, conduct readiness assessments, and manage stakeholder engagement.
  • Define, track, and report on enablement KPIs to measure effectiveness and drive continuous improvement.
  • Collaborate with project leadership to unblock pre-discovery tasks and facilitate new project initiatives.
  • Oversee procurement and contract management processes, ensuring compliance and cost-effectiveness.
  • Act as a champion for both employee and customer experience throughout the transformation.

Requirements:

  • 10+ years of experience in enablement, change management, training, or service management roles, with a focus on transformation or digital initiatives.
  • Strong knowledge of service management frameworks (e.g., ITIL) and change management methodologies.
  • Proven ability to design and deliver effective training and communication programs.
  • Analytical and data-driven, with experience in measuring enablement effectiveness.
  • Excellent interpersonal, stakeholder management, and problem-solving skills.
  • Experience with procurement and vendor contract management.

Benefits:

This role offers the opportunity to work on a high-profile transformation project, enhancing operational efficiencies and driving business growth. As a key member of the project team, you will have the chance to develop your skills and expertise while making a significant impact on the organization's success.

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