Senior System Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeSystem Full time $130,000 - $165,000
Job Description:

The Application Specialist Senior plays a pivotal role in ensuring the seamless day-to-day operations of clinical systems and IT applications. This involves providing L2/L3 support for clinical (CTMS, eTMF & Vault Safety) & IT systems with GxP categorization as per company defined SLAs in different shifts to users across various geographical regions.

The role requires managing user access and user roles for clinical (CTMS, eTMF & Vault Safety) & IT systems with GxP categorization as per applicable Novotech IT SOPs. The successful candidate will be responsible for clinical IT systems/applications training to all regions & Users and act as a knowledge expert for the systems.

Key Responsibilities:
  • Provide L2/L3 support for clinical (CTMS, eTMF & Vault Safety) & IT systems with GxP categorization as per company defined SLAs in different shifts to users across various geographical regions.
  • Manage user access and user roles for clinical (CTMS, eTMF & Vault Safety) & IT systems with GxP categorization as per applicable Novotech IT SOPs.
  • Responsible for clinical IT systems/applications training to all regions & Users and act as a knowledge expert for the systems.
  • Primary liaison with vendors and Novotech IT for maintenance changes and upgrades.
  • Lead and deliver UAT testing for system upgrades, new releases and change management in collaboration with Clinical Systems, IT and business users.
  • Set up of new projects/study, system specific templates/checklists, LOVs, workflows etc.
  • Provide various reports from Clinical / IT Systems (with Gxp Categorization) in the form of data extracts from database (via SQL queries) as per study/user requirements.
Required Skills and Qualifications:
  • Strong technical skills with experience in clinical systems and IT applications.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a team environment.
  • Ability to adapt to changing priorities and deadlines.
Benefits:

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, including opportunities for professional growth and development.

Others:

Please note that this job description may be subject to change based on the needs of the organization.

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