IT Systems Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeSupport Full time
Job Title: IT Systems Support Specialist

This role involves providing frontline technical support to operations users across various SaaS platforms. The ideal candidate will have a strong working knowledge of service management and ticketing concepts, as well as experience with automation and AI tools.

Responsibilities:
  • Troubleshoot system issues, escalate to vendors or internal teams where required, and manage follow-up to resolution.
  • Maintain and enhance user documentation, process guides, and support materials.
  • Facilitate access, permission management, configuration changes, and user onboarding activities.
  • Monitor usage and performance metrics to identify issues, inefficiencies, or opportunities.
  • Coordinate system upgrades, patching, and testing in partnership with IT and vendors.
Requirements:
  • 2+ years in an application support, operations technology, or SaaS administration role, ideally in a business-facing capacity.
  • Strong working knowledge of SaaS platforms supporting service operations.
  • Excellent problem-solving and troubleshooting skills.
  • Strong written and verbal communication skills.
  • Familiarity with service management and ticketing concepts.
  • Exposure to automation and AI tools is highly regarded.
Benefits:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
How to Apply:

Please submit your resume and cover letter via our online application portal.

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