Injury Recovery Specialist

1 week ago

Melbourne, Victoria, Australia beBeeInjury Full time $100,000 - $120,000

Job Summary

We are seeking an experienced professional to support our injury and claims management processes, promoting recovery and return to work across all Australian states and territories.

This role will primarily focus on supporting injured team members through early intervention and ongoing recovery from workplace injury, managing workers compensation claims, and driving the promotion of recovery and return to work through establishing Return to Work (RTW) Plans and coaching leaders in the RTW process.

Responsibilities
  • Manage workers compensation claims from receipt to closure, including timely submission of claim documentation and payments of compensation to team members.
  • Establish and maintain regular communication with injured team members, people leaders, insurers, rehabilitation providers, treating doctors, and other health professionals to bring about effective return to work programs.
  • Coach and advise people leaders in the management of injured team members and safety procedures, driving a safety focus and early return to work culture across all sites.
  • Provide monthly active claims reports outlining status of all active workers compensation cases.
  • Participate in regular claim reviews with Insurers and ad hoc reviews as necessary.
  • Maintain Claims Management IT system to electronically manage claim portfolio.
  • Availability to take calls from newly injured team members outside of office hours.
About You
  • Demonstrated knowledge, understanding, and application of workers compensation legislation and regulation across multiple Australian jurisdictions.
  • Minimum 3 years' experience in workers compensation and/or injury management, preferably with completion of RTW Coordinator 2-day course.
  • Well-developed stakeholder and interpersonal management skills, written and verbal communication skills, analytical and problem-solving skills.
  • Ability to work autonomously, complete work in a timely manner, and maintain a high level of attention to detail.
  • Excellent organisational, time management, and prioritisation skills, ability to build and maintain excellent relationships at all levels across the business and with external stakeholders.

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