Schedule Management Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $95,000
About the Position

This critical role oversees the scheduling specialist team's strategic objectives and performance indicators.

Staff motivation, training, and development are essential to success, as is commercial acumen and understanding drivers of success.

The team's utilization and interpreters' efficiency, process improvements, and key focus areas are also crucial.

This position works closely with the Customer Service Manager to achieve this goal and collaborates with all Customer Service Team areas to ensure an enhanced customer experience.

About You
  • Experience in demanding customer service environments
  • Well-developed organizational and time management skills
  • Excellent interpersonal communication skills (verbal and written)
  • Knowledge of Microsoft Office applications
  • A positive, resilient, and flexible nature able to handle diverse people and situations

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