IT Technical Assistance Expert
2 weeks ago
We are seeking a skilled IT Support Specialist to provide high-quality technical assistance, manage service desk tickets, and troubleshoot software and hardware issues.
Key Responsibilities- Answer customer inquiries via phone and in-person, logging tickets in Freshservice.
- Assess, action, and escalate IT requests as necessary.
- Provide technical support for hardware, software, and network issues.
- Manage user accounts, including creation, modification, and deletion as per IT processes.
- Troubleshoot and resolve common printer issues and other peripheral problems.
- Assist in maintaining accurate information in Active Directory.
- Collaborate with the Service Desk team to identify and report trends in IT issues.
- Familiarity with Microsoft 365 administration and Exchange.
- Strong customer service skills, with a track record of handling difficult situations effectively.
- Experience with Azure and Intune for device management.
- Ability to troubleshoot printer issues and perform hardware repairs.
- Understanding of both on-prem and cloud environments.
- Freshservice or similar ticketing system experience.
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Technical Expert
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