Technical Expert

4 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $120,000

Job Opportunity

About the Role

We are seeking an experienced Technical Specialist to join our team. In this role, you will be responsible for providing technical guidance and support to colleagues with complex claims matters.

You will utilize your expertise in Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties related to claims disputes, perform various calculations related to compensation, and provide technical reviews for claims management strategies.

Key Responsibilities
  • Apply your specialist Workers Compensation technical knowledge to claims of a complex nature, and act as a technical reference point for other team members such as Case Managers and Senior Case Managers.
  • Guide, advise and assist clients who require specialist technical assistance.
  • Interact with and provide instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters.
  • Provide clients, employer consultants and other involved parties with updates in relation to litigated matters.
  • Undertake adverse decision quality revisions and endorsements.
  • Complete case conferencing with Case Managers and attend claims review meetings when required.
  • Undertake pre-conciliation checks, assist with strategy considerations and attend conciliation conferences as required.
  • Mentor and coach other members of your team.
Requirements
  • Experience within the Worker's Compensation industry and in the application of Work Cover legislation.
  • Ability to interpret and apply Accident Compensation Act.
  • Fantastic customer service skills.
  • Exceptional communication and interpersonal skills.
  • Experience in client service role.
  • Coaching, mentoring, and leadership skills.
  • Bachelor of Law Degree and/or Industry Related Qualifications will be ideal.
What We Offer

Benefits:

  • Monthly RDO (Rostered Day Off) after the completion of your probationary period
  • Attractive remuneration packaging & flexible work arrangements including Work from Home
  • Paid Parental Leave
  • Reproductive leave Birthday Club: Enjoy a day off during the month of your birthday, GB Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities; Exciting career – as our Company grows, so do the opportunities for our people; Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards; and employee assistance program for yourself and immediate family members. A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)

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