Heavy Duty Technician

3 weeks ago


Ballarat, Victoria, Australia Brandt Full time

Technical Machine Specialist

We are seeking a skilled Technical Machine Specialist to join our Brandt Product Support team. As a key liaison with Brandt technicians and engineers at John Deere, you will be responsible for providing technical assistance to Brandt Service Departments to solve customer machine issues.

Duties & Responsibilities:

  • Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software.
  • Develop Brandt Technical Assistance Center (BTAC) Technical Solutions by identifying emerging issues in the field that can generate additional revenue.
  • Develop repair procedures for emerging issues, product improvements and warranty work to increase technician efficiencies and increase revenue.
  • Identify Relife and sales opportunities.
  • Creates and maintains the Technical Solution database.
  • Utilize John Deere Service Advisor Remote.
  • Monitor alerts received from machines through various software platforms.
  • Works closely with Machine Monitoring, Brandt Service times and Proactive Maintenance teams to address equipment abnormalities, quote more efficiently and drive revenue opportunities.
  • Effectively communicate the appropriate actions to the Service Departments via telephone, e-mail or ticketing system.
  • Follow up on previous recommendations to ensure problem resolution and identify learning opportunities.
  • Provide coverage during peak times for Machine Monitoring Specialists.
  • Other duties may be assigned.

Position Requirements:

  • Qualified heavy duty technician certificate or equivalent work experience in the industry.
  • Minimum 5 years service experience recommended.
  • Strong background in computer applications and analytics.
  • Knowledge of Agriculture equipment & dealership service departments.
  • Ability to filter and correlate the different data source to create an accurate recommendation.
  • Knowledge of machine application, design, functionality and understanding the environmental effect on the equipment performance.
  • Understand effective inspection process and equipment lifecycle planning.
  • Travel may be required.

What We Offer:


• Attractive remuneration package.


• Opportunity to be pivotal in the growth and success of our Business.


• Ongoing Training & Development.


• Advancement Opportunities.

We are looking for a skilled professional to join our team and contribute to our success.

Please apply online today.

For a full list of available roles, please check out our website: Brandt Careers | Jobs at Brandt



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