Heavy Duty Technician
3 weeks ago
Technical Machine Specialist
We are seeking a skilled Technical Machine Specialist to join our Brandt Product Support team. As a key liaison with Brandt technicians and engineers at John Deere, you will be responsible for providing technical assistance to Brandt Service Departments to solve customer machine issues.
Duties & Responsibilities:
- Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software.
- Develop Brandt Technical Assistance Center (BTAC) Technical Solutions by identifying emerging issues in the field that can generate additional revenue.
- Develop repair procedures for emerging issues, product improvements and warranty work to increase technician efficiencies and increase revenue.
- Identify Relife and sales opportunities.
- Creates and maintains the Technical Solution database.
- Utilize John Deere Service Advisor Remote.
- Monitor alerts received from machines through various software platforms.
- Works closely with Machine Monitoring, Brandt Service times and Proactive Maintenance teams to address equipment abnormalities, quote more efficiently and drive revenue opportunities.
- Effectively communicate the appropriate actions to the Service Departments via telephone, e-mail or ticketing system.
- Follow up on previous recommendations to ensure problem resolution and identify learning opportunities.
- Provide coverage during peak times for Machine Monitoring Specialists.
- Other duties may be assigned.
Position Requirements:
- Qualified heavy duty technician certificate or equivalent work experience in the industry.
- Minimum 5 years service experience recommended.
- Strong background in computer applications and analytics.
- Knowledge of Agriculture equipment & dealership service departments.
- Ability to filter and correlate the different data source to create an accurate recommendation.
- Knowledge of machine application, design, functionality and understanding the environmental effect on the equipment performance.
- Understand effective inspection process and equipment lifecycle planning.
- Travel may be required.
What We Offer:
• Attractive remuneration package.
• Opportunity to be pivotal in the growth and success of our Business.
• Ongoing Training & Development.
• Advancement Opportunities.
We are looking for a skilled professional to join our team and contribute to our success.
Please apply online today.
For a full list of available roles, please check out our website: Brandt Careers | Jobs at Brandt
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