Customer Experience Ambassador

2 weeks ago


Newstead, Queensland, Australia Bank of Queensland Full time

About the Opportunity

We are seeking an experienced Customer Service Officer to join our dynamic team in Brisbane. As a Customer Experience Ambassador, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network.

Your Key Responsibilities

As the Customer Experience Ambassador, you will undertake transaction activities for customers, educate them on using digital banking solutions and conduct needs-based conversations to generate opportunities in personal banking and lending.

About You

To succeed in this role, you will need exceptional communication and relationship building skills. A genuine interest in or passion for banking is desirable, as well as a proactive attitude and a commitment to exceeding customer expectations.

What We Offer

As a valued member of our team, you can expect a competitive salary of approximately $65,000 - $75,000 per annum, depending on your experience and qualifications. In addition, we offer flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave with no minimum, purchase annual leave, discounted private health insurance plan and access to employee network groups focused on diversity and inclusion.

About Us

Bank of Queensland (BOQ) Group is a leading Australian financial services provider, committed to building social capital through banking. Our unique approach fosters a workspace that values and leverages difference, creating new possibilities for our people and communities. Join us in shaping the future of banking and making a real difference in the lives of our customers.



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