Customer Experience Ambassador
4 weeks ago
About BOQ Group
BOQ Group is a challenger brand with a purpose to provide a genuine alternative to Australian financial services for customers and employees.
We have a family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each catering to our unique customer audiences and personalities but share one goal: building social capital through banking.
This means creating trust with our customers, unlocking staff potential, and believing that small gestures and big ideas can transform communities.
We are committed to fostering an inclusive workplace that values and leverages diversity, creating new possibilities where our people feel confident to bring their best selves to work every day.
We proudly recognize ourselves as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
Our dedication to Reconciliation has led us to implement innovative plans driving positive change and promoting inclusivity across BOQ Group.
About the Role
The Customer Relationship Specialist plays a vital role in delivering outstanding customer service by identifying and supporting customers' current and future financial needs.
You will work closely with the Branch Manager to develop customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs, and coaching Customer Service Officers.
Key Responsibilities
- Provide exceptional customer service experience, preferably from the banking industry.
- Develop long-lasting relationships and positive customer experiences.
- Contribute to a collaborative team environment.
- Will to go above and beyond for customers and colleagues.
- Ability to learn and confidently use technical financial systems.
- Excellent written and verbal communication skills and strong attention to detail.
About You
An ideal candidate is a passionate, high-performing operator who consistently delivers an outstanding customer experience.
We are looking for someone who is:
- Experienced in consumer lending or related fields.
- Driven to build lasting relationships and deliver personalized customer experiences.
- Able to communicate effectively and demonstrate excellent interpersonal skills.
- Committed to ongoing learning and professional development.
- Passionate about delivering exceptional customer experiences.
Salary and Benefits
The estimated salary range for this role is $60,000 - $80,000 per annum, depending on your level of experience.
In addition to a competitive salary, we offer a range of benefits including flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, purchase annual leave, and employee assistance programs.
We also value our diverse workforce and are proud to be a member of Pride in Diversity and participate in the Australian Workplace Equality Index.
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