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Lead Experience Curator
2 weeks ago
We are seeking a highly skilled professional to drive guest experiences across our rail network.
Key Responsibilities- Partner with operations and product development teams to create unique experiences through the development and enhancement of new and existing tours and experiences
- Create magical moments for our guests in consultation with train General Managers
- Upskill, develop, coach and provide expert knowledge to Guest Experience Managers on train
- Maintain deep knowledge of emerging industry trends, competitor awareness and apply innovation and creativity to develop guest experiences
- Design and deliver exceptional experiences across amenities, such as food and beverages, interiors and furnishings
- Identify gaps in service delivery to ensure improvements are suitable and implemented
- Conduct regular reviews and provide ongoing feedback on product execution across all train journeys
To be successful in this position, you will have significant experience in an operational or hospitality role, coupled with solid experience in the tourism and hospitality sector.
You will have demonstrated the capability to develop strategies and operationalise them, to improve and impact guest experience. You will be driven, determined, results-focused with the ability to communicate effectively with stakeholders.
