Customer Service Coordinator

4 weeks ago


Brisbane, Queensland, Australia Invocare Full time
About the Role

We are seeking a highly skilled and empathetic Customer Care Centre Co-ordinator to join our team at InvoCare. As a key member of our operations team, you will play a vital role in supporting families during a difficult time.

Key Responsibilities
  • Provide exceptional customer service to families arranging funerals
  • Organize transportation of loved ones into our care
  • Deliver a strong customer experience through a culture of CARE and excellence
  • Assist with enquiry follow-up and assorted calls relating to our funeral home brands and cemetery and crematoria memorial parks
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive remuneration package
  • A range of benefits, including reward and recognition programs, tailored induction and training programs, and flexible work hours
Requirements
  • Experience working in a contact centre environment or in a care industry
  • High level of empathy and resilience
  • Ability to work in a fast-paced environment and adapt to changing situations
How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, please submit your application.



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