Experience Lead

2 weeks ago

Newcastle, New South Wales, Australia beBeeExperiencer Full time $105,000 - $165,000
Product Experience Architect

Spotify is seeking a talented individual to join our team, which owns and operates the core product experiences that govern subscription services.

This team is foundational to how we structure and manage relationships between users and their accounts. Your work will directly impact millions of subscribers around the globe, helping to build more flexible and user-friendly experiences.

What You'll Do

- Own and evolve the core product experiences and APIs that govern subscription infrastructure.
- Work with engineers, designers, and data scientists to create delightful, secure, and scalable member lifecycle flows (e.g. onboarding, verification, transitions).
- Collaborate with teams across the organization to ensure seamless coordination and system interoperability.
- Define and manage the roadmap for your squad, ensuring alignment with team goals and company strategy.
- Help scale new monetization opportunities through sub-account personalization, add-on targeting, and eligibility management.
- Identify and resolve user and stakeholder pain points, using qualitative and quantitative data to inform decisions.
- Ensure high reliability, trust, and compliance in how subscriptions are provisioned and managed.

Who You Are

- You have extensive experience in product management, preferably in platform or subscription domains.
- Organized and experienced in shipping and scaling backend-heavy products.
- Passionate about infrastructure, entitlement architecture, and designing trustworthy experiences.
- Comfortable navigating ambiguity, driving clarity across cross-functional teams, and owning prioritization decisions.
- Can communicate clearly and crisply, adapting to technical and non-technical audiences.
- Thrive in close collaboration with engineering and distributed environments.

Where You'll Be

- This role is based in Stockholm, London, or remotely. We offer flexibility to work from home while maintaining some in-person meetings.

Spotify values diversity, equity, and inclusion in all aspects of our business. We strive to create a workplace where everyone feels welcome and valued.

At Spotify, we believe that creativity and innovation thrive when diverse perspectives are represented and amplified. If you need reasonable accommodations during the application process, please let us know - we're here to support you in any way we can.

Our mission is to unlock the potential of human creativity by giving creators the opportunity to live off their art and fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.

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