Experience Lead

2 weeks ago

Newcastle, New South Wales, Australia Greater Bank Full time

**Role Intro**:
As an Experience Lead you will develop customer centric, best in class digital experiences that drive growth, engagement, satisfaction and retention. You will collaborate effectively and provide CX/UX coaching for User Experience Designers, Design Researchers, product managers, developers, testers, and other specialists, business development, and marketing.

You will be a promoter for usability, design and innovation within the business and to their customers. You will be keeping everything as cutting edge as possible and making sure you identify opportunities to incorporate best current thinking into solution design.

**What are we looking for?**
- Experience leading a team and driving team outcomes.
- Experience designing intuitive, engaging and innovative customer experiences and designs across web and mobile-based channels.
- Passionate advocate for customer centric design to achieve optimal customer outcomes.
- A humanistic team player who helps teams achieve their shared outcome.
- Experience using tools to visualise ideas, prototype concepts and gain feedback from customers and team members.
- Sound experience producing design artefacts such as user journeys, information architecture and interface design, wireframes, flow diagrams and prototypes when required.
- Adaptability and comfort sketching it out on the back of a napkin and pairing with a team member to test out the idea.
- Strong ability to interpret requirements, data and constraints to facilitate discussions that result in improve customer experiences.
- Ideally experience facilitating user testing and research.

**What would be your key responsibilities?**
- Design innovative and cohesive customer centric solutions that align with strategic objectives.
- Pro-actively work with the whole team to ensure that their outcome is focused on creating value for our customers. This will be achieved through the delivery of digital touchpoints aligned with strategy and quality guidelines.
- Facilitate the discovery of solutions to core milestone deliverables through design sprints and other customer-focused exercises.
- Collaborate with Product Owners to ensure the customer value of each milestone is clear and alignment of the Product and Design teams.

**What can you expect from Greater Bank?**
- Award winning Financial Services Organisation
- Genuine focus on your career development with access to internal and external training
- More than just pay, our health and wellbeing program is centred around work-life balance and flexibility
- Opportunity to make a difference in our community
- Work in an environment where people are at the heart of everything we do

**About us**:
We've been helping the people of NSW and South East QLD with their banking needs for over 75 years. At Greater Bank, we are on a journey that is being driven by our people to ensure we remain positioned to support our customers for generations to come. Become part of the team that is helping to transform the way we do banking.

Our next chapter looks to build upon our strong foundations Our customers voted in favour of a merger with Newcastle Permanent creating a regional powerhouse based here in Newcastle and providing an unparalleled opportunity to grow and innovate. Don't delay Join us and be part of our exciting journey.

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