Front Office Operations Manager
1 week ago
Overview
We believe in making people feel at home wherever they are in the world. Travel should be more than just a trip – it should be an experience that leaves a lasting impression.
As a hospitality leader, you will oversee hotel operations according to established brand standards. Ensure highest customer service standards by efficiently processing guest arrivals, receiving payments, posting transactions, and checking departing guests promptly.
This role provides a chance to develop your career within an international company; either in Australia or overseas.
Key Responsibilities:
- Assist the Front Office Management team in managing the department according to established goals
- Supervise all front office employees, ensuring their services are carried out with utmost efficiency and professionalism
- Handle all guest complaints and internal customer enquiries in a courteous and efficient manner
- Encourage employees to innovate and contribute to the success of the operation
- Correctly allocate rooms for the following day
- Oversee the issuing, accessing, and closing of safety deposit boxes and completion of relevant documents according to hotel policy
- Delegate tasks and responsibilities to staff
- Oversee all staff performance while assisting them in their duties
- Ensure all employees deliver excellent service to both internal and external customers
- Assist in rostering staff ensuring the department is adequately manned according to occupancy, service, and costs
Qualifications:
- Minimum 2 years' experience as an Assistant Manager or Team Leader in Front Office within a four or five-star hotel environment (experience using Opera Systems is advantageous)
- Proven experience in supervising, motivating, and training others
- Diploma level or higher qualification in business, tourism, or hotel management is advantageous
- Exceptional interpersonal, communication skills with advanced proficiency in English language
- Strong time management skills with the ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- Ability to work both autonomously and as part of a team
- Ability to work well under pressure and possess great attention to detail
- Flexibility to work on a rotating roster, including weekends and public holidays
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