Front Office Operations Manager
3 days ago
We are seeking an exceptional individual to join our Front Office team as a Supervisor. In this role, you will be responsible for overseeing and supporting all aspects of guest check-in and check-out.
As a Front Office Supervisor, you will be the first point of contact for guests and associates alike, providing exceptional customer service and resolving any issues that may arise.
- Guest Experience: You will oversee the setup of accurate guest accounts, process payments, vouchers, charges, and cash handling procedures, including balancing, drops, and cashier closing reports.
- Team Leadership: You will assist in training, evaluating, and coaching associates to achieve performance standards, while promoting teamwork by maintaining positive relationships.
About You
- Strong background in front office, reservations, or related guest services operations
- At least 1 year of supervisory experience, with proven ability to support and lead a team
- Excellent communication and interpersonal skills, able to engage with both guests and associates professionally
About the Role
- Oversee and support all aspects of guest check-in and check-out, including verifying identity, securing payment, assigning rooms, and issuing keys
- Set up accurate guest accounts, ensuring billing, rates, and market codes are correct, and document any exceptions
- Enter and manage loyalty program information, ensuring a seamless guest experience
Our Benefits
- Exclusive staff discounts on food, beverage, and hotel stays across Marriott International for you, your family, and friends
- Access to _Life with the Works_ program, offering flexible working hours and locations, sabbatical leave, and paid leave during your birthday month
Award-Winning Employer
We are committed to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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