Front Office Operations Manager
11 hours ago
**Company Description**:
**BETTER BEGINS HERE**
Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
**The role**
- ** 1 x Full Time Front Office Operations Manager - Crown Metropol**:
- ** 1 x Full Time Front Office Operations Manager - Crown Promenade**
Crown is the ultimate destination for luxury hotel experiences. As the Front Office Operations Manager, you will support the Front Office Manager to lead the Front Office and Pool & Gym teams, ensuring a smooth and high quality service experience for our guests.
In this role, you'll provide joyful experiences through your genuine care for guests. As well as:
- Lead and develop a high performing team to deliver exceptional guest experiences in line with Crown's established service standards.
- Support in the efficient running of Front Office operations including recruitment, people development, performance management with a focus on Occupational Health & Safety.
- Monitor financials including hotel inventory and labour management.
**About you**
You'll bring the following:
- Previous experience in a 4-5 star hotel leadership position, with demonstrated experience of managing an entire department. Must have PMS - OPERA experience.
- Confidence in leading and motivating a large and diverse team.
- Knowledge of business operations and financial management.
- Ability to anticipate the needs of guests and efficiently handle escalated guest complaints.
**Additional Information**:
To be successful, you must have:
- Responsible Service of Alcohol
- Be able to complete Aquatic Rescue training
This role requires flexibility to work across a 7 day rotating roster including weekends and public holidays.
**What you can expect from us**
On top of exciting career possibilities, we offer better exposure to experiences and learning.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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