Front Desk Representative

2 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time
Company Overview

Shangri-La The Marina, Cairns is a luxury five-star hotel located in the heart of Cairns. With 255 guest rooms and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

Job Description

We are seeking experienced Front Office Professionals for multiple front office opportunities. As a Customer Service Officer, Guest Service Representative or Porter, you will provide exceptional service to our guests and contribute to creating a memorable experience at our hotel.

Required Skills and Qualifications
  • Proven experience in a Front Office Role
  • Experience with OPERA PMS essential
  • Professionalism and pride within their personal grooming
  • Valid working rights in Australia

The ideal candidate will possess excellent organizational and communication skills, a high standard of personal presentation, and a true understanding of unparalleled customer service.

Salary and Benefits

The successful candidate will receive a competitive hourly rate and enjoy excellent staff benefits, including car parking, dry cleaning allowance, generous accommodation benefits, and F&B discounts across the group. Duty meals are provided in a fully staffed and maintained staff canteen.

About You

If you are passionate about providing exceptional customer service and have the required skills and experience, we encourage you to submit your expression of interest via your resume and corresponding cover letter.



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