Food Service Operations Manager

1 week ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time
About Shangri-La The Marina, Cairns

Shangri-La The Marina, Cairns is a luxury five-star hotel located in the heart of Cairns. With 255 guest rooms and extensive food-and-beverage facilities, the property is part of a leading international company with more than 100 hotels and resorts worldwide.

Salary and Benefits

As a Restaurant Supervisor at Shangri-La The Marina, Cairns, you can expect a competitive salary and attractive incentive scheme. You will also receive accommodation benefits, F&B discounts, staff meals, laundered uniform, and more.

Job Description

We are seeking an experienced and dynamic Restaurant Supervisor to oversee operations at The Backyard. As a Restaurant Supervisor, you will be responsible for ensuring the smooth functioning of all aspects of the restaurant, from front-of-house to back-of-house operations.

  • Proven experience as a Restaurant Supervisor or similar role in a high-volume dining establishment.
  • A solid understanding of restaurant operations, including food and beverage service and customer service principles.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Current Valid RSA.
  • Possesses the capability to supervise an enthusiastic team, instilling a sense of dedication and shared commitment towards the success of the venue.
  • Excellent communication skills, both written and verbal.
  • Strong negotiation skills.
  • Strong organizational skills and attention to detail.
What's in it for you?

The opportunity to work at an iconic Cairns luxury hotel.

  • Career progression and development opportunities worldwide.
  • Duty meals provided in fully staffed and maintained staff canteen.
  • CBD location on the Cairns waterfront.
  • Accommodation discounts with the group.
  • Shangri-La Academy for professional development and learning.
  • Sales Performance Incentive Program with potential to earn up to 6 months bonus, paid quarterly.
  • Hotel Performance based discretionary Bonus once a year.
  • Other Staff discounts, offers and more.


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