Optical Industry Development Consultant

2 days ago

Sydney, New South Wales, Australia beBeeAccount Full time $80,000 - $120,000
Key Account Support Specialist

We are a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

We bring together expertise in advanced lens technologies and craftsmanship of iconic eyewear, creating a vertically integrated business that addresses evolving vision needs.

We craft exclusive eyewear brands and more, alongside esteemed licensed brands whilst our cutting-edge lenses lead the industry in innovation.

In Australia and New Zealand, we operate retail and eye care brands: Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank.

Our 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Job Description
  • Deliver in-person product training to store teams, focusing on ophthalmic lens technologies, features and benefits.
  • Support stores with order processing, system navigation and troubleshooting of lens products and equipment.
  • Serve as liaison between Key Account stores, customer service teams, internal departments and lens labs – ensuring seamless communication and timely issue resolution.
  • Provide expert advice on lens selection, compatibility and equipment usage to enhance store performance and customer satisfaction.
  • Capture insights from store visits and provide actionable feedback to internal teams to drive continuous improvement in products and services.
Requirements
  • Strong communication and interpersonal skills, building trust and rapport across diverse teams.
  • Proven ability to work autonomously in a field-based environment, effectively managing time and priorities.
  • Confidence navigating digital systems – experience with CRM platforms and order management systems is highly regarded.
  • A collaborative mindset, working across departments and engaging with both internal and external stakeholders.
Qualifications
  • Technical knowledge of ophthalmic lenses or experience working in the optical industry (retail, wholesale or manufacturing).
  • Understanding of optical supply chains and familiarity with ophthalmic equipment.
Benefits
  • Generous product allowance for you to spend across our portfolio of brands.
  • Global volunteering opportunities through our OneSight Foundation.
  • Wide range of career opportunities across the network.

Are you passionate about delivering exceptional customer experiences and have a keen interest in optical technology? If so, this opportunity may be suitable for you.

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