Service Delivery Expert
7 days ago
About the Position
We are seeking a highly skilled Service Delivery Expert to join our team as a National Service Manager. As a key member of the leadership team, you will play a pivotal role in maintaining exceptional customer service standards while managing the overall service and installations process.
Key Responsibilities
- Oversee day-to-day operations, ensuring high standards of customer service and business relationships are maintained.
- Inventory control of spare parts and warehouse operations.
- Monthly reporting and profitability awareness, including analysing service performance and KPI's.
- Monitor department issues and client complaints, creating methods to minimise risk.
- Audit work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Requirements
- Proven experience in a similar role with at least 10+ years of related experience.
- Technical knowledge with the ability to develop improved methods for fulfilling responsibilities.
- Excellent communication skills (written and verbal).
- Proficiency in MS Office products (Excel, Word, MS Outlook, MS PowerPoint).
- Experience with SAP is preferred.
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