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Technical Service Delivery Expert

1 week ago

Sydney, New South Wales, Australia MIP Full time

About the Job

MIP is looking for a talented Senior Support Engineer to join its IT Support Team. As a key member of the team, you will play a pivotal role in delivering exceptional technical support to both internal teams and external customers.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing comprehensive support services to valued customers.
  • Offering expert advice and guidance on technical issues raised by internal teams and external customers.
  • Collaborating closely with the Consulting Services Team on various projects.
  • Ensuring seamless operations by providing internal IT support to MIP and The Data School staff.

Requirements

To be successful in this role, you will need:

  • Proficiency in Microsoft Environments and Analytics Environments.
  • Hands-on experience with various technologies including Security, Networking, A/V support, Biometrics systems, and Laptop/device support.
  • Prior experience supporting external customers and Analytics environments.
  • Strong communication skills to articulate complex technical concepts to non-technical stakeholders.
  • Dedication to providing friendly and timely support to customers, ensuring exceptional service quality at all times.

Working with Us

MIP is committed to providing a supportive and inclusive work environment. If you are ready to take on this exciting challenge and make a difference in the world of IT support, we invite you to apply for the Senior Support Engineer position today.