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Customer Service Delivery Expert

1 week ago

Sydney, New South Wales, Australia CMA CGM Full time

Do you want to be part of a global logistics company that connects people and products around the world?

We're looking for an experienced Customer Service Delivery Expert to join our team at our Kemps Creek NSW site.

About the Job:

This role involves leading a team of Storepersons to deliver exceptional customer support services to one of CEVA's customers in the telecommunications sector.

Responsibilities:

  1. Develop and implement strategies to improve customer satisfaction and operational performance.
  2. Provide expert guidance on customer queries, orders, returns, and corrective actions.
  3. Manage and resolve issues related to damaged, lost, or missing items through transaction of goods.
  4. Collaborate with stakeholders to promote effective customer communication relations and manage order settlement processes.
  5. Monitor and report on daily inbound and outbound orders to ensure timely completion.

Requirements:

To excel in this role, you'll need:

  1. Proven experience in supervising customer service teams, preferably in logistics and supply chain industries.
  2. Exceptional written and verbal communication, stakeholder management, and influencing skills.
  3. Sound analytical and problem-solving capabilities, with excellent commercial acumen and data analysis skills.
  4. Proficiency in MS Office applications and ability to learn new systems and technologies.

Why Join Us:

We're proud to offer a range of benefits that support your wellbeing, career growth, and financial stability.

  1. Employee wellbeing programs: access Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
  2. Flexible work arrangements: enjoy hybrid work options, additional paid parental leave, and remote work possibilities.
  3. Professional development opportunities: participate in leadership and mentoring programs, study assistance, and internal mobility opportunities.
  4. Financial incentives: take advantage of exclusive offers, novated leasing, and short-term incentive plans.

We celebrate diversity and foster an inclusive environment where everyone feels valued and respected.