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Clinical Service Delivery Director

1 week ago

Sydney, New South Wales, Australia LifeWorks Full time
About Us:

LifeWorks is a leading provider of health and wellbeing services. Our mission is to empower individuals and organizations to achieve their full potential through innovative solutions and expert support.

The Role:

We are seeking a highly motivated and experienced Clinical Service Delivery Director to lead the delivery of our embedded workplace health programs. This role involves managing the implementation, ongoing support, and continuous improvement of our clinical services. You will be accountable for the performance of a team of clinicians working directly with employees at various client sites, ensuring that our services align with client needs and objectives.

In this role, you will have the operational and functional accountability to manage a team of employees and independent contractors, providing both leadership and operational oversight to ensure the Embedded Workplace Support function runs smoothly and effectively in delivering high-quality services. You will also work closely with senior leadership to drive strategic initiatives and improve service delivery to meet the evolving needs of our clients.

The Day-to-Day:
  1. Functional Accountability:
    Manage budgets, monitor costs, and ensure fiscal responsibility across all aspects of the program. Work with internal teams to optimize resource allocation and ensure cost-effective service delivery.
  2. Program & Project Management:
    Lead the planning, execution, and delivery of embedded on-site clinical programs, ensuring alignment with client goals, timelines, and contractual obligations. Collaborate with internal teams and client stakeholders to develop tailored programs that meet specific needs, enhancing overall employee well-being.
  3. Team Leadership & Development:
    Manage, support, and develop a team of embedded clinicians, providing ongoing performance management, coaching, and professional development opportunities. Ensure clinicians have the resources and support they need to succeed in their roles, and foster a culture of collaboration and continuous improvement.
  4. Client & Stakeholder Relationship Management:
    Build and nurture strong relationships with client stakeholders, acting as the primary point of contact for program updates, issue resolution, and feedback. Ensure clear and consistent communication between all parties to ensure exceptional service delivery and client satisfaction.
  5. Clinical Oversight & Quality Assurance:
    Ensure clinical appropriateness and quality of service, manage escalations and complaints, and drive improvements in clinical service delivery.
  6. Reporting & Compliance:
    Provide regular reports on program performance, including progress against KPIs, employee engagement metrics, and financial performance. Ensure compliance with regulatory requirements, company policies, and SLAs, and work with internal teams to address any issues or concerns.
  7. Strategic Contribution:
    Collaborate with senior leadership to define and execute departmental strategies, improve processes, and identify new opportunities for growth and service innovation. Contribute to the continuous development of LifeWorks' workplace wellbeing initiatives.