IT Service Delivery Expert

5 days ago


Sydney, New South Wales, Australia Zurich Full time

Welcome to Zurich, where innovation and collaboration come together to drive excellence. As a Desktop Analyst, you will be part of a high-performing team that delivers cutting-edge IT & AV Support to our internal clients.

About the Role

This exciting opportunity exists as a Desktop Analyst, reporting to the IT Client Services Lead. The successful candidate will take charge of IT issues and service requests, leveraging a thorough understanding of our technological landscape and support policies.

Key Accountabilities
  1. Deliver exceptional service delivery, ensuring that our internal clients receive timely and effective support.
  2. Resolve intricate technical issues, leveraging a deep understanding of AV technologies and best practices.
  3. Support various technologies, including Lenovo and Crestron MTR's, Logitech Scribe cameras, bespoke boardroom and meeting room AV solutions.
  4. Work collaboratively with cross-functional teams to achieve shared goals and objectives.
  5. Develop and maintain a thorough understanding of our IT infrastructure and support policies.
Requirements
  • A bachelor's degree in information systems or related discipline (preferable).
  • Must have strong AV Technical Support (Audio Visual) skills, with experience of managing AV faults and supporting AV services, calls, service requests and planned changes.
  • Thorough understanding of various conferencing services including Microsoft Teams, Zoom, etc.
  • Proven examples of adapting to varying situations and remain focused, friendly, and calm when dealing with the customer.
  • Superior Customer Service skills to work effectively and efficiently with both internal / external stakeholders.
  • Willingness to work flexible hours as required for afterhours support, changes and communication with international vendors.


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