Service Manager WA Lead
1 month ago
Rheem Australia is committed to delivering exceptional technical product excellence and industry best practice standards.
**Location:** Perth metropolitan area
**Salary:** Estimated $120,000 - $180,000 per annum, based on industry standards and location
About the RoleA highly skilled Service Manager is required to lead our WA Service team in Welshpool. Reporting to the WA Service Manager, you will be responsible for a team of 5 Field Service Technicians, providing support, technical assistance, and training to the states network of Service Providers and appointed Service Agents.
- Ensure all field service work is carried out efficiently and effectively
- Assist and support technicians resolving service technical difficulties
- Conduct regular site visits, monthly meetings, and resolve disputes/customer complaints
- Quote major types of installation work for Rheem Products
- Ensure all field staff are sufficiently trained in installing and servicing Rheem products within their qualifications
- Report Product faults to the Service Manager and relevant stakeholders
- Maintain a high level of commitment to Rheem Corporate, Quality & WHS procedures
**Key Responsibilities:
- Ensure efficient and effective field service operations
- Provide technical assistance and support to field staff
- Conduct regular site visits and meetings
- Quote installation work for Rheem Products
- Maintain a high level of commitment to corporate procedures
About You
We are seeking an experienced and motivated individual who has:
- I Class Gas fitting licence
- Electrical licence or at minimum a Restricted Electrical licence
- Trade qualifications in either Refrigeration or Plumbing
- Current WA drivers' licence
- Ability to use electronic communication/information devices
Benefits
This role offers:
- Work within the Perth metropolitan area
- Fully maintained Nissan Navara Ute
- Specialised tools and equipment, laptop, and uniform provided
- Discounts on Rheem products
- Access to Employee Assistance Program and Safety and Wellbeing initiatives
- Attractive quarterly bonuses based on performance
Requirements
To be successful in this role, you must have:
- Strong leadership and management skills
- Excellent communication and problem-solving abilities
- Ability to work independently and as part of a team
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