Key Performance Manager

14 hours ago


Port Welshpool, Victoria, Australia RAC WA Full time
About the Role

RAC WA seeks a highly skilled Key Performance Manager to join its Motor Assessing team in Welshpool. Reporting to the Motor Assessing Operations Manager, this role is responsible for managing daily motor assessing operations and repair management practices in assigned regions and teams.

Key Responsibilities
  1. Ensure consistent and effective solutions to members throughout the motor claims lifecycle and repair management.
  2. Ccoordinate workload distribution of motor assessing operations to optimise efficiency.
  3. Manage member complaints according to dispute resolution and complaints handling procedures, including escalated, technical, or complex claims.
  4. Assess, develop, and implement initiatives to deliver continuous improvements in motor assessment processes.
  5. Coach and develop team members to ensure reliable and consistent claims management processes are delivered.
  6. IDentify skills and knowledge gaps and coordinate appropriate learning and development solutions.
  7. Support the Motor Assessing Operations Manager in implementing associated initiatives aligned to the business strategy.
About You

To be successful in this role, you will possess a qualification in Automotive Body Repair Technology (panel beating/spray painting) or Automotive Mechanical Technology. Your experience in the Motor Vehicle Assessing Industry, motor insurance claims handling, and motor repair assessment is essential.

You should have experience in managing a team in vehicle loss assessment and demonstrate empathy, compassion, resilience, discretion, and confidentiality when dealing with employees or members. Ability to influence relationships with various stakeholders and proven qualitative assessment and negotiation skills are also required.

What We Offer
  • A competitive salary range of $90,000 - $120,000 per annum, depending on experience.
  • Motor vehicle, mobile phone, and laptop provided to fulfill role duties.
  • A workplace culture that values and empowers employees.
  • Flexible work arrangements to meet work/life commitments and support wellbeing.
  • Ongoing career development opportunities within a purpose-led organisation.
  • Free Roadside Assistance and discounts on RAC products and services.
About Us

RAC WA is a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be 'The driving force for a better WA'. As one of WA's most iconic and trusted brands, we offer a unique opportunity to make a real difference in the lives of Western Australians.


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