Customer Experience Champion

7 days ago

Dandenong, Victoria, Australia beBeeRetention Full time $70,000 - $120,000
Customer Experience Champion

Delivering exceptional customer experiences is crucial to our success. We celebrate our differences as the key to representing our customers and community effectively.

Our culture embodies values such as Be Awesome, Think BIG, No bullsh*t, Be good to people, and Have fun.

We have been recognized as one of the top employers in Australia by HRD magazine and are a 5-star Employer of Choice. We support our community through various initiatives, including sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and more.

As a champion of customer experience, you will put our values into action by:

  • Developing strategies to enhance customer satisfaction and increase their lifetime value
  • Improving processes and developing initiatives to boost overall customer satisfaction
  • Reducing customer churn
  • Understanding customer needs and offering tailored solutions

To succeed in this role, you will need:

  • Strong understanding of the telco industry
  • Experience in similar customer-facing roles
  • Excellent communication skills
  • Strong conflict resolution skills
  • Proficiency in sales and marketing software
  • Advanced organizational skills
  • Ability to think critically, lead effectively, and adapt quickly to changing situations
  • Empathy and patience when interacting with customers
  • Strong ethics and professionalism
  • Excellent interpersonal and communication skills
  • Ability to work independently and collaboratively as part of a team

At our organization, we prioritize hiring unconventional talent who share our passion for delivering exceptional customer experiences.

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