Retention Strategist

1 week ago

Dandenong, Victoria, Australia beBeeCustomer Full time $104,000 - $130,878

We believe our differences are the foundation of a strong and vibrant team. Our culture celebrates, supports and thrives on diversity, empowering individuals to bring their whole selves to work.

Our Values

We're committed to inclusion and equality, living by our core value of 'Be Good to People'. Our values-driven culture is built around:

  • Think Differently, Be Awesome
  • Bold Thinking
  • No Excuses
  • Be Good to People
  • Harness Fun

We've been recognized as one of Australia's top employers by HRD magazine and are one of only thirteen 5-star Employers of Choice. Our staff-led fundraising initiatives, corporate donations, generous community service leave and more demonstrate our commitment to our community.

Your Role

You'll be responsible for developing and implementing strategies to enhance customer retention and base management. Your goal will be to identify opportunities to improve processes, develop customer experience initiatives and increase overall customer satisfaction while reducing churn.

This role requires:

  • An in-depth understanding of the telecommunications industry
  • Previous experience in a similar role
  • Excellent customer service skills
  • Strong conflict resolution skills
  • Advanced knowledge of sales and marketing software
  • Proven organizational abilities

The ideal candidate should be able to:

  • Solve complex problems and think critically
  • Remain calm and composed under pressure
  • Work effectively both independently and as part of a team
  • Leverage change and adapt quickly to new situations

We're seeking someone who is:

  • Collaborative
  • Honest
  • Empathetic
  • Patient
  • Effective Communicator
  • Constructive and approachable
  • Able to thrive in a dynamic environment

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