Customer Floor Services and Event Coordinator
1 week ago
We are seeking a highly skilled and experienced Customer Floor Coordinator to join our team in Sydney.
As a key member of our customer floor team, you will be responsible for coordinating bookings for event spaces, assisting with serving rooms, making coffee, placing catering orders with suppliers, and supporting the team leader.
The ideal candidate will have 5+ years of experience in a corporate event and/or catering role, with reception experience including answering a switchboard and managing meeting rooms. Previous experience supervising small events, barista experience, and valid certifications in Responsible Service of Alcohol and Food Handling are also required.
Your Key Responsibilities:- Reception and Concierge services
- Coordination of all customer meeting rooms and event area booking requests
- Respond to emails, messages, and phone calls in a timely manner
- Advise users of meeting room availability and suitability
- Greet guests in a polite, friendly, and professional manner
- Assist the team leader with organizing catering requests and dietary requirements
- Liaise with hosts regarding room set ups ensuring rooms are ready on time for meetings, functions, and events
- Ensure a high standard of presentation is maintained in meeting rooms at all times
- Identify executive meetings and board member meetings, and mark them for coffee/drinks/snacks appropriately
- Monitor rooms with wait staff to ensure they are ready for each meeting
- Liaise with wait staff on meeting room requirements
- Coordinate setting and resetting of event spaces and customer meeting rooms in a timely manner
- Coordinate delivery operations and ensure efficient issue resolution if needed at the loading dock
- Maintain daily statistics spreadsheet on room usage
- First point of contact for all room issues, providing timely response and resolution of issues
- Prepare and serve hot and cold beverages as required
- Provide coverage for the team leader when they are on leave
- Develop close working relationships with Event Managers and executive support staff to help co-ordinate booking requests
- Assist with housekeeping and setting of meeting rooms throughout the day
- Ensure the reception area is kept clean and organized
- Maintain stock and order consumables for the customer floor as required
- Process invoices and credit card transactions in a timely manner
- Assist with any other facility or service-related duties when directed
- 5+ years of experience in a corporate event and/or catering role
- Reception experience including answering a switchboard and managing meeting rooms
- Previous experience supervising small events
- Barista experience
- Valid certifications in Responsible Service of Alcohol and Food Handling
- Silver service experience
- Worked as part of a small team
- Delivered a high standard of customer service
- Demonstrated common sense and initiative
- Used problem-solving skills
- Displayed organizational skills
- Strong attention to detail
- Moderate knowledge of MS Office programs including Outlook
- Ability to work with all levels of management
- Knowledge of Work Health and Safety responsibilities in a corporate catering environment
- Excellent written and communication skills
- Ability to work independently
- Opportunity to work with a dynamic team
- Chance to develop close working relationships with Event Managers and executive support staff
- Experience in a fast-paced corporate environment
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