Customer Floor and Catering Services Coordinator

*ASX: Powering Australia's financial markets
Why join the ASX?*
When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work, click on the link to learn more.

*We are more than a securities exchange*
The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing. We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia.

About The Team
Working in a team of three people, you will be responsible for coordinating bookings for ASX's customer floor and event spaces. The position also assisting with serving rooms, making coffee, placing catering orders with suppliers, and assisting the Manager – Customer Floor & Catering Services.

The Customer Floor & Catering Services Coordinator is a key member of the Customer floor and Catering team and the National Facilities team based in Sydney. The National Facilities team is responsible for assisting with facilities related queries and requirements across all ASX sites, along with the management of facilities related projects.

What You Will Be Doing

• Reception and Concierge services
• Coordination of all customer meeting rooms and event area booking requests
• Respond to emails, messages and phone calls in a timely manner
• Advise users of meeting room availability and suitability
• Greet guests in a polite, friendly and professional manner
• Assist Manager – Customer Floor & Catering Services with organising catering requests and dietary requirements
• Liaise with hosts regarding room set ups ensuring rooms are ready on time for meetings, functions and events
• Ensure a high standard of presentation is maintained in meeting rooms at all times
• Identify all executive meetings and board member meetings, and appropriately mark them for coffee/drinks/snacks
• Monitor rooms with wait staff to ensure they are ready for each meeting
• Liaise with wait staff on meeting room requirements
• Coordinate setting and resetting of event spaces and customer meeting rooms in a timely manner
• Coordinate delivery operations and ensure efficient issue resolution if needed at the loading dock
• Maintain daily statistics spreadsheet on room usage
• First point of contact for all room issues, providing timely response and resolution of issues
• Prepare and serve hot and cold beverages as required
• Provide coverage for Manager – Customer Floor & Catering Services when they are on leave
• Develop close working relationships with Event Managers and executive support staff to help co-ordinate booking requests
• Assist with housekeeping and setting of meeting rooms throughout the day
• Ensure reception area is kept clean and organised
• Maintain stock and order consumables for customer floor as required
• Process invoices and credit card transactions in a timely manner
• Assist with any other facility or service-related duties when directed

What You Will Bring
Must have

• 5+ years experience in a corporate event and/or catering role
• Reception experience including the answering of a switchboard and managing meeting rooms
• Previous experience supervising small events
• Barista experience
• Valid Responsible Service of Alcohol
• Valid Food Handling Certificate
• Silver service experience
• Worked as part of a small team
• Don't mind "getting your hands dirty" attitude
• Delivered a high standard of customer service
• Demonstrated common sense and initiative
• Used problem solving skills
• Displayed organisational skills
• Strong attention to detail
• Moderate knowledge of MS Office programs including Outlook
• Ability to work with all levels of management
• Knowledge of Work Health and Safety responsibilities in a corporate catering environment
• Excellent written and communications skills
• Ability to work independently

Nice to have

• 2 to 3 years previous reception experience in a 5 star hotel
• Demonstrated ability to work with and serve all levels of management
• Current first aid certificate
• Effective interpersonal skills to effectively communicate across diverse groups

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.