Customer Floor and Catering Services Coordinator
3 days ago
Customer Floor and Catering Services Coordinator (Contractor) role at ASX. The ASX is a leading global securities exchange, focused on powering Australia\'s financial markets.
What You Will Be Doing- Reception and concierge services
- Coordinate all customer meeting room and event area bookings
- Respond to emails, messages and phone calls in a timely manner
- Advise users on meeting room availability and suitability
- Greet guests in a polite, friendly and professional manner
- Assist with organising catering requests and dietary requirements
- Manage room set ups with hosts and ensure rooms are ready on time
- Maintain a high standard of presentation in meeting rooms
- Identify executive and board meetings for coffee/drinks/snacks
- Monitor rooms with wait staff to ensure readiness for meetings
- Liaise with wait staff on room requirements
- Coordinate setting and resetting of event spaces and meeting rooms
- Coordinate delivery operations and resolve issues at the loading dock
- Maintain daily statistics on room usage
- First point of contact for room issues with timely resolution
- Prepare and serve beverages as required
- Provide coverage for the Manager – Customer Floor & Catering Services when on leave
- Develop close working relationships with Event Managers and executive support staff
- Assist with housekeeping and setting of meeting rooms; ensure reception area is clean and organized
- Maintain stock and order consumables
- Process invoices and credit card transactions
- Assist with any other facilities or service-related duties as directed
Must have
- 5+ years experience in a corporate event and/or catering role
- Reception experience including answering a switchboard and managing meeting rooms
- Experience supervising small events
- Barista experience
- Valid Responsible Service of Alcohol
- Valid Food Handling Certificate
- Silver service experience
- Ability to work as part of a small team and a hands-on attitude
- Delivered a high standard of customer service
- Strong problem solving, organisational skills and attention to detail
- Moderate knowledge of MS Office, including Outlook
- Ability to work with all levels of management
- Knowledge of Work Health and Safety responsibilities in a corporate catering environment
- Excellent written and verbal communication skills
- Ability to work independently
Nice to have
- 2–3 years reception experience in a 5-star hotel
- Experience serving all levels of management
- Current first aid certificate
- Interpersonal skills to communicate across diverse groups
We make hiring decisions based on your skills, capabilities and experience and how you\'ll help us live our values. If you need adjustments during the application or interview process, please let us know. ASX supports flexible working arrangements and hybrid options. Background checks including references and police checks may be completed as part of onboarding.
Seniority level- Associate
- Full-time
- Other
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