Client Relationship Ambassador

3 days ago

Adelaide, South Australia beBeeCare Full time $60,000 - $85,000

Customer Care Specialist Role

Job Summary:

A leading healthcare provider seeks skilled professionals to join their contact centre team in Adelaide. As a customer care specialist, you will play a pivotal role in delivering exceptional client experiences through proactive communication and empathy.

Key Responsibilities:
  • Making outbound calls for promotional campaigns and handling inbound calls from clients with professionalism and courtesy
  • Booking and managing clinic appointments using CRM systems and internal software platforms
  • Following up on leads and rebooking lapsed clients to ensure seamless service continuity
  • Updating client records and maintaining accurate documentation for efficient record-keeping
  • Meeting and exceeding contact centre performance metrics (calls per hour, bookings, quality scores) while adhering to industry standards
Required Skills and Qualifications:
  • Proven experience in a contact centre environment, preferably in the healthcare or telecommunications sectors
  • Excellent verbal and written communication skills, adapted to diverse client needs and preferences
  • Strong organisational and time management skills, with attention to detail and proficiency in CRM platforms
  • Familiarity with multiple systems and the ability to work effectively in fast-paced environments
Benefits of Working with Our Organisation:
  • Be part of a world-leading hearing healthcare group with 22,000 employees globally
  • Contribute to improving lives through better hearing, aligning with our core purpose
  • Join a dynamic team operating over 350 clinics in Australia, delivering high-quality care to thousands of clients daily

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