Client Experience Lead

6 days ago

Melbourne, Victoria, Australia Kennedys Group Full time

**ABOUT THE ROLE**

The purpose of the Client Experience Lead role is to assist the Marketing Manager in the management of the Kennedys Group (KG) client channels and provide each and every client a fantastic experience through nurturing the journey, providing efficient systems and processes both internally and externally that create Group, client value, revenue, and growth. The Client Experience Lead will also drive and manage the CRM and Marketing software programs that interlink with the wider Group operating systems to ensure our online channels flow seamlessly.
- Adhere to the systems and processes in place within Marketing and the business and assist with user guides and manuals to better the employee experience when required.
- Assist the Marketing Manager to develop effective stakeholder engagement/communication strategies that protect and enhance Kennedys Groups' reputation, brand, and market position i.e. testimonials, approvals, etc.
- Assist in the management of Kennedys Groups' online platforms, including but not limited to Kennedys Group website, KG Instagram, KG Facebook, KG LinkedIn, Hubspot, and Aircall.
- Act as a HubSpot Champion for the Group, optimizing the usage of the platform and upskilling others.
- Assist with the strategy around lead generation, database management, and growth.
- Ensure a high attention to detail with an emphasis on accuracy and thoroughness for all communications.
- Adapt communication style, approach, and format to suit differing audiences when communicating about our different divisions.
- Assist in the development and implementation of our lead and conversion strategies
- Manage the Google My Business platforms through regular photo uploads and strategy around Google reviews.
- Support the team with all front-facing client communication channels with the correct strategies.
- Continually assist in the development of new client nurturing ideas and campaigns to reflect the market and business growth.

**WHAT'S IN IT FOR YOU**
- Be part of a fast-growing team backed by 45 years of history
- Further training available to upskill employees
- Immediate start available
- Long-term opportunities

**REPORTS TO**:
Marketing Manager

**APPLY NOW**

Kennedys is an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Client Experience Lead

    5 days ago

    Melbourne, Victoria, Australia Home Instead Full time

    **We are a leading global brand**Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population. Established...

  • Client Experience Transformation Lead

    1 day ago

    Melbourne, Victoria, Australia Slater And Gordon Lawyers Full time

    Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients we are people caring for people.Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office.We...

  • Client Experience Transformation Lead

    1 week ago

    Melbourne, Victoria, Australia Slater and Gordon Lawyers Full time $104,000 - $130,878 per year

    Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients we are people caring for people.Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We...

  • Leading Client Experience Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeCareer Full time $100,000 - $140,000

    Key Account ProfessionalWe are seeking a driven individual to lead our retail team in delivering exceptional client experiences. Our commitment to excellence has been instrumental in driving business success.The ideal candidate will be part of an ever-evolving, human-centric environment where every career is a journey filled with excitement and...

  • Senior Client Experience Lead

    6 days ago

    Melbourne, Victoria, Australia beBeeCare Full time $90,000 - $120,000

    Exceptional Client Care SpecialistWe take personal responsibility for delivering outstanding client experiences and addressing the individual and national challenges of ageing populations.In our network of offices, we are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it's personal.About the...

  • Team Lead

    2 days ago

    Melbourne, Victoria, Australia beBeeLuxury Full time $104,422 - $143,700

    Job OverviewThe role of Assistant Store Manager entails leading the team to deliver an exceptional client experience, fostering strong relationships and driving operational excellence.Main responsibilities include:Ensuring consistency with our brand DNA throughout the client journeyNurturing and cultivating client relationshipsMaintaining operational...

  • Client Experience

    6 days ago

    Melbourne, Victoria, Australia Employment Plus Au Full time

    Number of Positions Available:1- Start your career with The Salvation Army today- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.- ABOUT US- The Salvation Army is one of Australia's largest and...

  • Client Experience

    6 days ago

    Melbourne, Victoria, Australia Aussie Founders Club Full time

    **Client Experience & AI Enablement Partner**:**Location**: Remote (Australia-based) | Melbourne office meets 2x/week**Be the reason clients say**:- "That was the smoothest onboarding I've ever had."_And then:- "I can't believe how much we're using AI already."_We're looking for someone warm, sharp and deeply curious about AI to play a key role in the most...

  • Client Lead

    2 days ago

    Melbourne, Victoria, Australia beBeeAccount Full time $120,000 - $130,000

    As a seasoned client lead, you will play a pivotal role in driving the growth and success of high-priority clients. This strategic position involves collaborating closely with senior stakeholders to develop and execute account strategies, fostering strong relationships and delivering exceptional client experiences.Key Responsibilities:Develop and oversee...

  • Client Lead

    19 hours ago

    Melbourne, Victoria, Australia T&P Full time $70,000 - $120,000 per year

    About the Role:The Client Lead is a pivotal client-facing role within T&P and is a leader at the forefront of the creative transformation journey for one of our largest clients, Mars.This position is a 12-month parental leave cover, commencing in November 2025, based out of our Melbourne campus.The Client Lead is the key point of contact for strategic...