Senior Client Delivery Lead

Who we are looking for
We are looking for more Senior Client Delivery Leads to join the Kraken delivery team. Ideally you'll have experience working in the Australian energy sector or SaaS providers. Previous work with technical stakeholders (developers, QA, solution architects) is a bonus. If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, then you've come to the right place. We are looking for additions to our Client Delivery team that can help build our capability across our business with Kraken.
Our Client Delivery Team exists to turn complex problems into amazing outcomes. As a Senior Client Delivery Lead you'll need to be comfortable working in partnership with the technology and operational teams at Kraken as well as the client. You're going to need to live and breathe Kraken, and be as comfortable finding a meter read as you are trying to identify a customer need.
Senior Client Delivery Leads need to understand how Kraken works, be able to help clients identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap
What you'll do
You'll be a valued leader in our delivery teams
You'll need to be able to produce well articulated written documentation for our clients and our wider Kraken team.
You'll be facilitating and driving (sometimes ambiguous) conversations with clients in order to truly get to the root cause of their problems, and the options we have to solve it
You'll need to be comfortable taking a hands-on approach to verifying, testing, and demonstrating Kraken functionality to clients.
You'll need to get into the finer details at times, learning how to use tools like SQL and Kraken APIs to find the answers
What you'll have
You're a natural optimist, seeing every challenge as an opportunity to create something exceptional.
You're inherently curious, always eager to learn and ask insightful questions
You'll have strong written and verbal communication skills to clearly explain and document complex ideas making them easily understandable.
You're self-aware to know your limits and know when to ask for help, while at the same time be happy to help out others when they need it.
Thriving in a fast-paced, evolving environment comes naturally to you.
You possess the self-confidence to push for the best customer outcome, balanced with empathy to understand diverse client needs.
You'll be confident in having respectful, constructive conversations, even when they're challenging
Be based in Melbourne, and be able to come into the office 3 days min per week
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic
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Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries: Utilities and Environmental Services
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