Senior Client Experience Lead

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $150,000 - $170,000
Job Title:

Senior Customer Experience Professional

Job Description:

We are seeking a Senior Customer Experience and Insights Specialist to shape and build a brand-new CX insights function from the ground up. This individual will be responsible for designing, measuring, and evolving the entire client experience function for our organisation.

This is a rare opportunity to not just improve existing processes but to create innovative solutions that drive business growth and customer satisfaction.

The ideal candidate will have 7+ years of experience in customer experience, insights, or evaluation - ideally in insurance or professional services. They will also possess strong Qualtrics skills, excellent written and verbal communication skills, and the ability to interpret analytics, spot trends, and tell the story behind the data.

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