Case Manager and Review Officer

3 weeks ago


North Geelong, Victoria, Australia Randstad Full time

About the Opportunity

We are seeking an experienced Case Manager and Internal Review Officer to join our team in Geelong or Richmond. This is a full-time, 12-month contract with the possibility of renewal.

Key Responsibilities:

  • Gather information from participants regarding review requests and inform them about decisions and appeals processes.
  • Making evidence-based decisions as prescribed by the Act, rules, and agency policies.
  • Managing caseloads and ensuring internal reviews are completed within set timeframes.
  • Contributing to quality improvement activities to enhance service delivery practice, processes, and systems.

Requirements:

  • Australian Citizenship.
  • Relevant case management experience.

Salary: The hourly rate for this position is $55.24 per hour + superannuation, providing a competitive salary and benefits package.

About the Team: Our Reviews Branch serves as the central point of coordination for handling and resolving reviews and complaints. We focus on managing and resolving reviews promptly, enhancing the participant experience, and safeguarding our reputation.

Benefits: As a valued member of our team, you will have the opportunity to work in a hybrid environment, enjoy a great work-life balance, and contribute to a positive, stakeholder-focused culture.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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