Case Manager and Review Officer

1 month ago


North Geelong, Victoria, Australia Randstad Full time

About the Organisation


Join a Federal Government organisation that prioritises stakeholder satisfaction. Our values embody a commitment to creating a positive, people-centred culture.


About the Opportunity


We seek an APS5 Internal Review Officer (Case Manager) for a 12-month contract with potential renewal. This full-time role offers a flexible work environment, ensuring a great work-life balance. The position is based in Victoria, with some office time required. Only Australian Citizens are eligible to apply.


About the Team


The Reviews Branch acts as the central point of coordination for reviewing and resolving complaints within our agency. As part of this team, you'll collaborate with participants, providers, internal staff, and external agencies to manage reviews and complaints efficiently. Your focus will be on enhancing the participant experience during internal reviews and safeguarding our reputation.


Key Responsibilities



  • Work closely with participants to gather information about review requests and ensure they're informed about decisions and reviews.
  • Making evidence-based decisions according to the Act, rules, Operational Guidelines, and agency policies.
  • Monitoring caseloads to complete internal reviews within set timeframes.
  • Contributing to quality improvement activities to enhance service delivery practice, processes, and systems.

Requirements



  • Australian Citizenship
  • Experience in Case Management

Salary and Benefits


This role offers a competitive salary of $55.24 per hour + superannuation. As a valued member of our team, you'll enjoy a comprehensive benefits package, including opportunities for professional growth and development.



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