Internal Review Officer

2 weeks ago


North Geelong, Victoria, Australia Randstad Full time
About the Opportunity

APS5 Internal Review Officer (Case Manager)

A 12-month contract with a possibility of renewal, this full-time position offers a flexible, hybrid work environment, ensuring a great work-life balance. Only Australian Citizens are eligible to apply.

About the Team

The Reviews Branch serves as the central point of coordination for the agency's handling and resolution of reviews and complaints. Collaborating with internal staff and external agencies, the branch focuses on managing and resolving reviews and complaints promptly.

Key Responsibilities

  • Working with participants to gather information regarding the nature and context of review requests.
  • Undertaking evidence-based decision making as prescribed in the Act, rules, Operational Guidelines and agency policies.
  • Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
  • Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

Requirements

  • Australian Citizenship
  • Case Management experience

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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